COIN DINAR
Privacy Policy
How We Collect, Use, and Protect Your Personal Data
Effective Date: 1 March 2026
Coin Dinar LLC | Deira, Dubai, United Arab Emirates
coindinar.com | coin.dinar@gmail.com | +971 4 XXX XXXX
1. Introduction and Scope
Coin Dinar LLC ("Coin Dinar", "we", "us", or "our"), trading as Coin Dinar, Aangel Jewelry, and Coin Dinar, is committed to protecting the privacy and security of all personal information entrusted to us by our customers, website visitors, and business contacts.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website at kannan.ae, make a purchase, use our bespoke consultation service, or interact with us by any means. It applies to all our brands and all channels through which you interact with Coin Dinar.
By using our website or services, you consent to the practices described in this Policy. If you do not agree, please discontinue use of our services and contact us to request deletion of any data we hold about you.
2. Legal Basis and Governing Law
This Policy is governed by the laws of the United Arab Emirates, including but not limited to:
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
- UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations (2023)
- UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrime
- Dubai Economic Department regulations applicable to registered businesses in Dubai
Where our customers are based in the European Union or United Kingdom, we additionally comply with the General Data Protection Regulation (GDPR) and UK GDPR to the extent applicable.
3. Data We Collect
3.1 Information You Provide Directly
- Full name, title, and date of birth (where relevant for age verification)
- Postal and billing address, email address, and telephone number
- Payment information (processed securely — we do not store card details)
- Ring size, engraving text, and bespoke commission specifications
- Correspondence, enquiry forms, WhatsApp messages, and consultation notes
- Account credentials if you create a customer account on kannan.ae
3.2 Information Collected Automatically
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on site, referral URLs, and click-through behaviour
- Cookie data and similar tracking technologies (see Section 7)
- Location data if you grant permission through your browser or mobile device
3.3 Information from Third Parties
- Payment processors (e.g., Stripe, PayMob, Tabby, Tamara, Network International) who confirm transaction status
- Shipping partners (DHL, Aramex, UAE-based couriers) who provide delivery status
- Social media platforms if you interact with our accounts or use social login
4. How We Use Your Data
We use your personal data for the following purposes:
- To process, fulfil, and deliver your orders, including bespoke commissions
- To communicate order confirmations, tracking updates, and service notifications
- To manage your bespoke consultation, design approvals, and jewellery specifications
- To process warranty claims, repairs, returns, and after-sales service requests
- To send marketing communications where you have opted in (you may opt out at any time)
- To improve our website, personalise your experience, and conduct analytics
- To comply with legal obligations, prevent fraud, and enforce our terms
- To respond to enquiries, complaints, and customer service requests
We do not use your data for automated decision-making or profiling that produces significant legal effects.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:
- Service Providers: Shipping carriers, payment processors, IT providers, and SMS/email platforms acting on our behalf under strict data processing agreements
- Legal Compliance: Disclosure required by UAE law, court order, or regulatory authority
- Business Transfer: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the successor entity with equivalent privacy protections
- Professional Advisers: Legal counsel, auditors, and insurers on a need-to-know basis
All third parties are contractually required to protect your data and use it only for the specified purpose.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and warranty obligations:
- Customer transaction records: 7 years (UAE tax and commercial law requirement)
- Bespoke commission records and design files: lifetime of the piece or 10 years, whichever is longer
- Marketing data: until you withdraw consent or request deletion
- Website analytics data: 26 months rolling
- Warranty and repair records: duration of warranty period plus 3 years
7. Cookies Policy
Coin Dinar uses cookies and similar technologies on kannan.ae for the following purposes:
- Essential Cookies: Required for site functionality — shopping cart, session management, security
- Performance Cookies: Anonymous analytics to understand how visitors use our site (Google Analytics)
- Functional Cookies: Remembering your preferences, language, and personalisation settings
- Marketing Cookies: Where you have consented, serving relevant advertisements on third-party platforms
You may manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to browse or purchase from kannan.ae.
8. Your Rights
Under the UAE PDPL and applicable law, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data, subject to legal retention obligations
- Right to Restriction: Request that we limit processing of your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at: privacy@kannan.ae or write to us at our registered address. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted through kannan.ae
- Payment data processed exclusively through PCI-DSS compliant payment gateways — card details are never stored on our servers
- Restricted access to personal data on a strict need-to-know basis
- Regular security assessments and staff training on data protection obligations
Notwithstanding these measures, no method of transmission or storage is completely secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
10. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has provided personal data without parental consent, we will delete it promptly. If you believe a minor has submitted data to us, contact us at privacy@kannan.ae.
11. International Transfers
Where your data is transferred outside the UAE (e.g., to cloud servers or international shipping partners), we ensure appropriate safeguards are in place, including standard contractual clauses or transfers only to countries with equivalent data protection standards.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting a prominent notice on kannan.ae and, where appropriate, by email. The "Effective Date" at the top of this Policy indicates when it was last revised. Continued use of our services after any revision constitutes acceptance of the updated Policy.
13. Contact and Complaints
For any privacy-related questions, requests, or complaints, contact our Data Protection contact:
If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Ministry of Economy Consumer Protection Department at consumer@economy.ae or by calling 600 522 225.